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Visitors Experience Supervisor2

The Visitors Experience Department, the Organization’s largest, has a variety of responsibilities, including welcoming guests, running the Contact Center, school programs, the volunteering program, visitors and spectators services, guided tours, and more. The SNFCC is seeking a candidate to fill the position of Visitors Experience Supervisor, reporting to the Internship Program & Visitors Experience Manager. The ideal candidate has experience in supervising a large team and in customer/guest service, and is in constant search of new, innovative ideas for the development of the department and, by extension, for the best visitors experience. The role involves a 40-hour, 5-day workweek, in rotating shifts, including weekends and holidays.

Key Duties & Responsibilities

  • Ensuring excellent in-person visitors service
  • Ensuring excellent public service through telephone and online communication
  • Large-group training and coordination
  • Organizing the department’s shift schedule
  • Managing payments and receipts (Members, Box Office, other visitors services)
  • Preparing reports and presentations
  • Duty Manager of the Visitors Experience
  • Department Complaint handling and problem solving
  • Supporting other operations of the Organization and the Department

 

Key Duties & Responsibilities

  • Ensuring excellent in-person visitors service
  • Ensuring excellent public service through telephone and online communication
  • Large-group training and coordination
  • Organizing the department’s shift schedule
  • Managing payments and receipts (Members, Box Office, other visitors services)
  • Preparing reports and presentations
  • Duty Manager of the Visitors Experience
  • Department Complaint handling and problem solving
  • Supporting other operations of the Organization and the Department

Requirements

  • Ensuring excellent in-person visitors service
  • Ensuring excellent public service through telephone and online communication
  • Large-group training and coordination
  • Organizing the department’s shift schedule
  • Managing payments and receipts (Members, Box Office, other visitors services)
  • Preparing reports and presentations
  • Duty Manager of the Visitors Experience
  • Department Complaint handling and problem solving
  • Supporting other operations of the Organization and the Department

Soft and Hard Skills

  • Ensuring excellent in-person visitors service
  • Ensuring excellent public service through telephone and online communication
  • Large-group training and coordination
  • Organizing the department’s shift schedule
  • Managing payments and receipts (Members, Box Office, other visitors services)
  • Preparing reports and presentations
  • Duty Manager of the Visitors Experience
  • Department Complaint handling and problem solving
  • Supporting other operations of the Organization and the Department
Προθεσμία υποβολής αιτήσεων
31/07/2024 5:00 μμ
Θέση Εργασίας