For the second year running, the Stavros Niarchos Foundation Cultural Center (SNFCC) has received the Customer Distinction Award in the Best Customer Service Training category of the National Customer Service Awards (CS Awards).
The National Customer Service Awards were organized for the 12th year running by the Hellenic Institute of Customer Service, in order to promote and reward companies, organizations and executive staff who make customer service their priority and demonstrate best practices.
SNFCC S.A. was selected for the second year in a row among giants of the corporate world, for its Visitors Experience team training program, which is distinguished by an innovative feature: every six months, the team of people who come into direct contact with visitors changes in its entirety, as part of the paid internships scheme. This innovation comes under the "Recharging the Youth" program by the Stavros Niarchos Foundation (SNF), which aims to provide opportunities for young people aged 18-35 to gain work experience in an organization of global standard. The evaluation focused on areas such as the training practices applied, the quality of services provided, the knowledge and skills that the interns gain, and the significant impact of the program on the sustainability of the organization, and on society.
Christina Vasilikou, Visitors Experience Director, SNFCC S.A., noted:
"We are very happy that for the 2nd consecutive year the Hellenic Institute of Customer Service honors us with this distinction, especially on a year when the conditions have been very special. We managed to take advantage of remote working with group projects: a systematic research was done and many interesting proposals emerged- some of the proposals are being implemented, in an effort to continuously improve the experience of visitors. At the same time, we achieved a smooth transition for the reopening of the SNFCC under constantly changing components, in close cooperation with the departments of the Organization. More than 300 interns have left their mark on the Visitor Service department. Together we broke the barrier of 20 million visits! Thus, the training of interns remains valuable and multifaceted, transmitting the values of the SNFCC, while also strengthening their skills which will support their professional and personal development ".
Congratulations to all interns, who have worked at the SNFCC from the launch of the program until today, as well as the permanent staff of the Visitors Experience department!