The Stavros Niarchos Foundation Cultural Center was honored at the National Customer Service Awards 2020
The Stavros Niarchos Foundation Cultural Center (SNFCC) has received the Customer Distinction Award in the Best Customer Service Training category of the National Customer Service Awards (CS Awards).
The National Customer Service Awards were organized for the 11th year running by the Hellenic Institute of Customer Service, in order to promote and reward companies, organizations and executive staff who make customer service their priority and demonstrate best practices.
SNFCC S.A. was selected among giants of the corporate world, in its first nomination in the awards, for its Visitors Experience team training program, which is distinguished by an innovative feature: every six months, the team of people who come into direct contact with visitors changes in its entirety, as part of the paid internships scheme. This innovation comes under the "Recharging the Youth" program by the Stavros Niarchos Foundation (SNF), which aims to provide opportunities for young people aged 18-35 to gain work experience in an organization of global standard. The evaluation focused on areas such as the training practices applied, the quality of services provided, the knowledge and skills that the interns gain, and the significant impact of the program on the sustainability of the organization, and on society.
Christina Vasilikou, Director of the Visitors Experience department at SNFCC S.A., said: "This award belongs to all of the interns of the Visitors Experience department, who have worked at the SNFCC from the launch of the program until the present day - and there are many: around 270 people over the past four years have brought smiles to the faces of over 16 million visitors!".
Congratulations to all interns, who have worked at the SNFCC from the launch of the program until the present day but also the permanent staff of the Visitors Experience department!